BENEFITS
- Managing and directing the flow of customers based on predefined policies;
- Increase serving speed by eliminating 'downtime' and automating processes;
- Reducing the waiting time by ensuring a correct and uniform distribution of customers to the counters;
- Increasing customer satisfaction by automatically, permanently and correctly informing them about the order and the number of people waiting;
- Increasing service quality, offered by promoting an image of professionalism and establishing a pleasant and civilized environment;
How does a Customer Flow Management System work?
The primary objective of the solution is to cancel the well-known queues, which do nothing but create a tense atmosphere, an incoherent image, a waiting game with an uncertain end, for a long and unknown time. This unpleasant image not only affect the customer, but also brings the stress factor to staff, stress that leads to increased serving time, decreased quality of service, implicitly a significant decrease in customer satisfaction and performance of your institution.
The system works by issuing tickets for waiting customers or by making online appointments through the application. Managing customer flows realizes the planning and monitoring of the entire visit that the client makes by collecting data and information at each employee work point or in the self-service points. This gives you complete control over how customers are served throughout their presence in the store, hospital, office, office, all related data being available through the Statistical and Analysis Reports modules and the Management Portal.
Reporting and Viewing Information in Real Time
Providing statistical reports through analysis that show when additional staffing is needed, or times with a lower flow of customers, when staff can be assigned to other activities. It is also possible to determine the efficiency of each employee depending on the serving time he has, the number of customers served per day, etc.
